Provisioning the Work Management Service Application

Written by Sean Wallbridge on. Posted in SharePoint, SharePoint 2013

I was bumbling around with Tasks today in anticipation of plotting out our new issue system and the idea of aggregated tasks is interesting (not finishing exploring if it is a fit yet however).  On my site under tasks, I got the following however when looking to see all of my tasks in one place:

image thumb7 Provisioning the Work Management Service Application 

“Sorry, we’re having trouble refreshing your tasks.  Contact your administrator if you continue to have problems”

It didn’t take long to find the problem as others have already reported on it:

So, I had a look and sure enough, we haven’t provisioned the service yet. No worries, but I wanted to find out more about it, so here’s a bit of background (very brief):


Was easy.  I heeded this advice and checked beforehand (yep, all good): Important: The service account used for the Work Management Service Application needs Full Control permissions on the User Profile Service!

image thumb8 Provisioning the Work Management Service Application

image thumb9 Provisioning the Work Management Service Application

That’s it. Nothing to even manage about this service as far as I can tell.

Did it Work?

Nope. Not right away.  I had a look in the timer jobs for a timer that might be related but alas, nothing fit the bill.  But I think I’ll try to force an incremental search next as I believe that is how these get accumulated…

image thumb10 Provisioning the Work Management Service Application


Nope, not working (yet) anyways.  May need to be patient.  Will check back in an hour as I have other stuff to do.  Maybe there is a timer job after all I need to wait for…

I’m Impatient

Forget that, just had a thought. I wonder if there is a service in SharePoint to go along with it.  Whatdya know?  There is!

image thumb11 Provisioning the Work Management Service Application

No immediate joy so I did another incremental search crawl.  Nope, still nothing. Grrr…

Oh, look at that. A little time passed (and a people crawl, perhaps that was what I missed) and now I have this…

image thumb12 Provisioning the Work Management Service Application

image thumb13 Provisioning the Work Management Service Application

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Sean Wallbridge

Sean Wallbridge, President and Principal Consultant of itgroove Professional Services Ltd, is a 6 time SharePoint MVP and Evangelist from Victoria, British Columbia, Canada. Sean likes to characterize himself as a “SharePoint Jedi” (there are no experts, just those who continue to explore the enormous ways of the SharePoint force) and there is no better way to describe Sean’s enthusiasm for SharePoint! Sean and itgroove specialize in bringing a rich, professional SharePoint experience to the small and mid-size companies that form the backbone of business in British Columbia and Canada. In addition to being a SharePoint MVP, Sean has a rich background in the Windows world and carries many certifications including CISSP, MCSE, MCT and MCSA. Sean has lived and worked internationally (Bermuda) and still carries on an international consulting practice from his base at itgroove in Victoria

Comments (4)

  • Carl


    It seems that I can only get the root site collection running. Any clue on how to debug?


  • Una Zheng


    I meet this problem, too. It does not work when I crawled web site and synchronization Users


  • Melanie


    Great article. worked out very well. Only Problem I have, is that the Task Status doesn’t synch with the Status in the SharePoint Project list. Means that completed Tasks are shown in MyTasks as “active” everytime the timerjob starts again… any clue what to do?


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